I was at the Siemens store in Grand Rapids when they first opened their store and I had a few questions regarding their service. The staff answered everything I had and were really nice. I was so impressed that I decided to purchase their products over the following months. The service was excellent and the staff were friendly.
I’m a big believer in customer service and the kind of helpful service I have received from Siemens customer service. I have bought products from Siemens company for many years and they have always served me with the highest level of customer care.
Siemens Customer Service is definitely a company that cares about their customers. Their product, as well as their staff, are always friendly and knowledgeable. In another company I’ve been with, they would take my money and just run away when I asked to talk to someone about a problem, so it’s nice to have that level of customer service here.
I really like the new version of the S6, just like I really like the new version of my phone. They’re both great. I think they’re equally good but the new S6 has a few things that are better. The new S6 has a few more customizable features, and its software is much more stable.
Of course, it’s not always that easy. With any company, you have to deal with customer service. We all have our moments of frustration and we all have our moments of complete bewilderment. I know there are many of us who would like that to happen less, but that’s not always possible.
In Siemens customer service we have this thing called the “Degree of Confusion.” The degree of confusion is how far they take you from what they want, what they want you to do, and what they want you to want. It’s important to note that with the S6, Siemens has taken this to a whole new level.
I know they have the best customer service in the automotive industry. That is, I know I have the best customer service in the automotive industry. But this is the first time I am taking this level of a degree of confusion. I mean, they’re taking things to an extent that I have absolutely no clue how to do.
After a few months of having my head in the sand, I decided that it was time to put my money where my mouth was. I called the customer service center that I have been using for all these years. I basically said, “I need to know how to get a quote about that order that I placed for a customer.” And before I knew what was happening, I was on hold for six hours, waiting for someone to give me some information.
As I was explaining this to the woman on the phone, I suddenly realized that I didn’t need to call the customer service center. I can just Google it or ask my friends who have always been on the team. The customer service center is just an extension of my friends’ heads.
When I’m talking to a customer service agent, I usually just tell them what I need, or ask them to look it up on the internet. I don’t ask them to send me information, because I don’t know if they have the right information. I also don’t ask them to send me an email, because I don’t know if they have the right email address.