It’s not that our companies are bad – it’s just that they are not good at their jobs. They don’t get it. Instead, they need to come up with an alternative. In the service model, there are three levels of self-awareness: the service level, the business level, and the personal level.
The service level is the level of how the service itself is done. When you go to the grocery store and see the “customer care” department, that is not a service level. It’s a business level.
The personal level is how the service is carried out. This is how you get a great business service. We all do it, but we know the difference between a service and a business.
The service model is where we go to get the best service, where the customer cares about their experience, and the business model is how the business is run.
The service model has been around for a long time. There are many ways of doing it, but the most common way is in the form of the service level agreement (SLA). The SLA says what service level you are at, what the level of customer service should be, and what the level of quality of service should be. These levels are a guideline, not a mandatory set of rules.
There are two types of service level model: one-dimensional and two-dimensional. The two-dimensional service level model is a very common one with many examples. In the two-dimensional model, there is a very clear and direct relationship between what the customer wants and what the customer receives. In the one-dimensional model, a customer has to figure out what they want before they can communicate with someone who can give the customer what they want.
While a two-dimensional model is a lot easier to understand than its one-dimensional counterpart, a one-dimensional model is easier to enforce. When a customer sends a message to a service provider that doesn’t directly specify what they want, the service provider can’t simply pretend it didn’t happen. The service provider must get the customer to specifically spell out what they want. That’s one of the reasons for the service level model as opposed to a waterfall model.
Service level management is the process of giving instructions to a provider about how to provide a service on a continuous basis. A service level system is a way of making that process more efficient and effective.
Instead of a customer getting a specific service from a specific provider, you get a service from a provider that is providing services on a continuous basis, which is essentially two services in one.
There is a lot of talk about what a service level model is (I think I heard it said that it’s how you provide a service that has a defined set of parameters, or “level,” for the provider) but the basic concept is that it’s a way of managing a relationship between a provider and a customer.