We are going to talk a lot about business process management. We will talk about our processes, including the ones we work with, but we will also talk about those who are doing a lot of different things and do different things with their lives.
I believe all of us, regardless of what kind of business we are in, have processes in place in our day-to-day lives. We have to think about how all those processes relate to each other, as well as how the processes might interact with one another. That is how we come to understand our relationships as people.
We don’t just think about what goes on inside our business, we think about what goes on inside our lives as well. To make a long story short, IBM is a corporate giant that has many processes for each of its different businesses. There are product development, supply chain, logistics, marketing, sales, manufacturing, finance, and human resources.
IBM is a big company that has many departments, and each department has different processes. When you think about any of those processes, you can think about how they relate to one another. As a business process manager, you can interact with people in different departments and see how they’re working together. You can make suggestions to improve the way you work. You can make changes to the way you’re doing things to bring your business processes into line with the way they should be.
Some of you might think this is a bit of a rant, but it’s actually an interesting one. Here’s some of the main things you will need to know before you start your job.
First off, it helps to know what departments you work with. In my case, that would be Product, Operations, and Service. You are the link between your business processes and how they work together. You can make suggestions about how to improve your processes and how to improve your business processes in general.
Product Management is the one department that is a bit easier to describe. This is because we can tell you about the products we are selling, how we are selling them, what we do, and our sales figures. However, the one department that is harder to describe is Operations. The reason is because Operations (yes, this is a real place) are a very different beast.
The Operations department is where all the boring stuff happens. This department also handles customer support. So when I say we “manage” our customer support, I mean we do a good job of managing customers. Some companies have dedicated support staffs, but in this case, you are not supposed to talk to your customers. If you do, they might just tell you to shut up.
The way that Operations manages customer support is a bit of a trick. If we wanted to talk to customers, we would need to hire a support person. But that’s not how the company works. If you want to have customer service, you have to hire someone to do it. In this case, however, the company’s customer support department is managed by an IBM Business Process Coordinator (BPC).
When you first meet a customer, you are greeted by the BPC, who is your point of contact. If you want to talk to someone, you need to make sure that you are talking to the right person. The person who is supposed to be taking your calls is called the “in-person contact person.” The BPC tells you what the person is working on and who the person is in-person.